Privacy Policy

Last updated: May 26, 2026

Introduction

This Privacy Policy explains how silver-outlook collects, uses, and protects your personal information when you use our website or participate in our financial education programmes.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide

When you enroll in our programmes or contact us, we collect:

  • Parent/guardian names and contact details
  • Child/participant names and ages
  • Email addresses
  • Programme selections and preferences
  • Any additional information you choose to provide in messages or forms

Information Collected Automatically

When you visit our website, we may collect:

  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • IP address (anonymized)

How We Use Your Information

We use your personal information to:

  • Process programme enrollments and communicate about sessions
  • Respond to inquiries and provide customer support
  • Send programme updates, schedules, and educational materials
  • Improve our services and website functionality
  • Comply with legal obligations

We will never sell your personal information to third parties.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract: To fulfill our contractual obligations when you enroll in programmes
  • Consent: When you provide explicit consent for specific communications
  • Legitimate interests: To operate and improve our business, provided this does not override your rights

Data Sharing and Third Parties

We may share your information with:

  • Service providers who help us deliver programmes (e.g., venue providers)
  • Schools or organizations, when delivering group workshops with appropriate consent
  • Legal authorities, if required by law

We ensure all third parties respect the security of your data and treat it in accordance with the law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

  • Enrollment and participant data: retained for 3 years after last programme participation
  • Inquiry data: retained for 1 year if no enrollment occurs
  • Financial records: retained for 7 years as required by law

Your Rights

Under UK GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing your data
  • Portability: Receive your data in a structured, commonly used format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our services are designed for children and teenagers, but we collect personal information only from parents or legal guardians. We do not knowingly collect personal data directly from children under 13 without parental consent.

Cookies

Our website uses cookies to enhance user experience. For detailed information about our use of cookies, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: [email protected]
Address: 42 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Website: silver-outlook.com
Helpline: 0303 123 1113